We are Sitel
We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries.
We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.
Summary
We are looking for a Learning Specialist to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees’ workplace performance in alliance with Sitel’s core values.
Our expectations about you
You will be responsible for performing training needs assessments, for managing all phases of training interventions and documentation whilst helping new employees adjust well to our multinational work environment
.Onboard,
Welcome new employees’ upon their arrival and provide introductions & office tour
Communicating company details to new hires before their integration
Coordinate company presentations
.Train & Develop,
Create training modules from scratch
Deliver training to Operations and Staff Members
Knowledge/Skills/Abilities
High level of creativity and autonomy in executing tasks
Must be a team player, be organized and have the ability to handle multiple projects
Education
College Degree in Education, HR or other related fields of Human and Social Sciences (preferable)
Experience Target
Proven experience as a Trainer and the ability to manage the full training cycle is highly valued
Additional certification as a Trainer is a plus (CAP/CCP)
Experience in a customer service position is a plus
Role Specific Requirements
Open to travel (domestic and abroad)
Our Offer
At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, peace, and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.
Our offer includes,
- Competitive salary (x14)
- Quarterly Company Performance Bonus
- Monthly meal allowance
- Private health insurance (applicable after 6 months)
- Onsite Doctor for urgent consults
- Training fully paid by Sitel and included in the contract
- Great office location in Lisbon with access to public transportation
- Further training available through SITEL’s e-Learning Academy
- Career opportunities and a great multicultural working environment. Start an international career!
We take care of you and your progress, making sure that you have the right conditions to deliver the best results. Subsequently, we expect that you do exactly that and give it your best at all times.
We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, if you feel that this ad sums up your character and ambitions, please submit your resume as soon as possible.
Mon, 04 Feb 2019 13:57:33 +0100
Sitel Portugal
Permanent
Customer Service
Language/ German
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
