German Remote Service Partner Manager – (101155)

The role of the RSPM is to manage proactively 3DP Service Partners to achieve the following goals. Grow, Support, Customer Experience. As well the Remote Service Partner Manager supports the channel partners on the resolution of day to day topics around 3D Printing procedures and accelerate the adoption of our products by building a competitive advantage through a lean support experience in the 3D printing market.

Responsibilities

– Identify candidates to become service partner
– Audit partner capabilities and resources
– Enable partner to operate with our services
– Support servicing to end customer
– Performance Monitoring
– Monthly Business Reviews with Partners

Requirements

Education & Training

– University degree in Sales & Marketing or equivalent degree
– Excellent knowledge of MS Office applications

Experience & Skills

– Native German with advanced English
– 2 or more years working as a Key Account Management in the IT sector
– Excellent organizational and administrative skills
– Logical mind & business awareness
– High affinity for numbers and systems
– Ability to work under pressure to meet deadlines
– Motivated, flexible and reliable
– Good interpersonal and team-working skills
– Good presenting/training skills (for sharing standards with colleagues and team-members
– Develops and maintain plans, strategies and cases while performing all activities including functional, system, regression, performance and productivity behavior
– Analyzes results to ensure existing functionality and recommends corrective action
– Possesses heavy customer focus
– Attention to details

Offer:

– Full time and Indefinido contract 39hrs/week 
– Salary: between 18.000 – 20.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
– Schedule: Monday – Friday from 09.00 to 18.00
– International and dynamic environment in Barcelona
– High possibilities to grow inside the company
– Relocation package for people moving from another country

Mon, 26 Nov 2018 12:26:22 +0100

Spain Barcelona

SELLBYTEL | Webhelp Group
18.000 € – 24.000 € gross / year
Project/Service based
Customer Service
Language/ English, German

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