German Risk Appeals Agent – (106077)

As a German Appeals Agent within Risk Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

 

Core Duties:

  • Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)
  • Contacting account holders in an effort to verify activity and mitigate loss (20%)
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

Knowledge / Skills Requirements:

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research.
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Why join PayPal…

  1. We were recognised as one of the ‘Best Places to Work in Europe 2017’
  2. We are hiring full-time permanent positions – enjoy job security while you help us revolutionise the payment industry!
  3. We offer a competitive salary and performance related bonus
  4. Wellness is one of our core values, and we have an amazing benefits package that includes 28 days paid annual leave (in addition to public holidays), and education allowance to support your future growth, a sabbatical* program and a company pension scheme. 
  5. We advocate professional development and offer international & domestic career progression opportunities.
  6. We understand relocating can be difficult, so we offer a relocation package* to support you in your move to join us.

Not to forget…we also have free food and snacks, food zones & games rooms, family fun days, active social groups and so much more… 

Sat, 02 Mar 2019 11:38:12 +0100

Germany Berlin

PayPal

Permanent
Shared services and Finance
Language/ English, German

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