German speaking Customer Care Agent – (87378)

We are looking for a German Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.

The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times – this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.

Key responsibilities:

  • Nurture and support player relationships via phone, e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Essential requirements:

  • Native level of German
  • Fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Thu, 01 Mar 2018 15:33:37 +0000

Malta


To negotiate
Permanent
Customer Service
Language/ German, English

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