German speaking Customer Care Agent – (87378)

We are looking for a German Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.

The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times – this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.

Key responsibilities:

  • Nurture and support player relationships via phone, e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Essential requirements:

  • Native level of German
  • Fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Thu, 01 Mar 2018 15:33:37 +0000

Malta


To negotiate
Permanent
Customer Service
Language/ German, English

Vai al sito

Potrebbero interessarti

EA is looking for Videogame tester in Madrid (Chin... At EA, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and think about them first in everything we d...
Travel and work using your most fluent language(s... Our clients are highly reputed outsourcing companies with constant growth in the international market. Do you enjoy supporting customers? Are you look...
International Marketing Allrounder – (86651) Are you passionate about digital Marketing? Are you creative, innovative and driven for the best? Then this position is for you! Our client is active...
AIRBNB: Customer Experience Specialist Italian Nat... We are an award-winning international agency specialising in contact centre and digital marketing solutions with a proven track record of increasing s...