German Speaking Customer Service Agent – (86482)

Our client is a growing iGaming company looking to build a worldwide-operating e-commerce platform on which customers from all over the world can find and play the most attractive online lottery products. They are a highly skilled team of digital natives and lottery experts.

They are currently looking for a German speaking Customer Support Agent to join their growing team in Malta!

Your Responsibilities:

* Answer incoming support & service calls, emails and chats
* Identify and assess the customer's needs to achieve satisfaction
* Handle customer complaints, provide appropriate solutions and alternatives
* Provide accurate, valid and complete information for the customer by using the right methods/tools
* Keep record of customer interactions, process customer accounts
* Follow communication procedures, guidelines and policies

Your Qualifications:

* Fluent German speaker with good English skills (spoken and written)
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adept/respond to different types of characters
* Excellent communication skills
* Ability to multi-task and manage time effectively

What we offer:

* A competitive salary
* The opportunity to take on responsibility in a rapidly growing and strongly focused ecommerce company
* An open corporate culture with a fantastic team spirit
* Flat hierarchies with short decision paths that will enable your ideas to be heard and quickly become reality
* A modern and friendly work place
* Regular training and further development opportunities
* An international working environment
* Fruits, coffee, excellent benefits and social events

Sat, 10 Feb 2018 06:39:15 +0000

Malta Northern Region


To negotiate
Permanent
Agent
Language/ German, English

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