German Speaking Customer Service Agent – (86543)

Our client aims to deliver the best customer experience in the industry and is now looking to employ German Speaking Customer Support Agents to strengthen further its growing operations within Malta office.

Responsibilities:

* Handling incoming calls and emails with quality and efficiency
* Gathering insights by documenting user feedback and complaints
* Work accurately with eye for details while keeping efficiency
* Maintain good knowledge of publication rules and awareness of the respective market
* Collaborate with other team members
* Provide feedback to managers on trends, most common end-user mistakes, most common end-user questions asked, possible improvements of rules and back office system

Requirements:

* Excellent problem solving skills and strong customer-oriented attitude
* Excellent verbal, writing and interpersonal communication skills
* Fluent in German (written and spoken) and fluent knowledge of English
* Open, positive and empathetic personality
* Speaking on a phone using clear and professional language and using appropriate etiquette
* Manage time efficiently to meet deadlines required
* Basic computer skills
* Ideally have previous experience in customer care or online businesses
* Willing to work shifts:

Mon, 12 Feb 2018 15:33:25 +0000

Malta Northern Region


To negotiate
Permanent
Agent
Language/ German, English

Vai al sito

Potrebbero interessarti

Digital Marketing Specialist with native Middle Ea... You will be responsible of:-    Manage PPC and Social accounts to meet acquisition targets: leads, online orders and sales-    Improve business profit...
Senior Sourcing Analyst with Dutch – (106197... An award-winning, international consulting and outsourcing business, at the cutting edge of modern procurement, is offering you an opportunity to deve...
Norwegian Speaking Technical Support Associate ... In this position you will be responsible for providing problem resolution and world-class customer experiences for incoming service inquiries which ar...
Customer service consultant with Finnish/Danish &#... communication with clients in Finnish or Danishe-mail and telephone contact with clients from the banking, retail or fuel industriestechnical support ...