German Speaking Customer Service Officer – (86544)

Responsibilities :

* Provide superior professional customer service whilst dealing with all enquiries regarding the company's products and services

* Ensure that client accounts are opened according to the client's product and service guidelines

* Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application

* Maintain a high level of knowledge when it comes to the company's products and services in order to provide customers with accurate information

* Identify selling opportunities after analyzing the customer's needs

* Address cancellation and temporary/ permanent blocking of cards, as per customer requests

* Process of transactions and outgoing payments accurately within the company's I.T. systems

* Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct

* Keeping records as required

* Issuing of new cards and renewal processes

* Assistance with gathering of data/information for the company (via phone, e-mails and chat)

* Providing support with invoicing, allocating payments and related duties, in line with the Bank's policies

* Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions

* Communication and close cooperation with country co-ordinators and other departments

* Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records

* Other related ad hoc duties that may be assigned from time to time.

Advantages :

* The opportunity to work in a dynamically evolving company

* Opportunities for growth, realization of own ideas and further training

* Professional and attentive environment

* Other benefits, depending on candidates' skills and experience

Requirements :

* University degree

* Fluent in both English and German. Additional languages will be a benefit

* Previous experience in a similar position is an asset

* Strong communication skills, both verbal and written

* Computer skills

* Team player and customer oriented

* Willingness to learn and expand horizons

Mon, 12 Feb 2018 15:34:55 +0000

Malta Northern Region

To negotiate
Language/ German, English

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