German Speaking Customer Service Specialist (Tourism) – (105525)

Roles and responsibilities:

  • Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
  • Communicate effectively with our customers and suppliers via our primary communication channels
    • Inbound / Outbound calls
    • Email
  • Achieve the defined Service Level targets
  • Share a positive attitude with fellow colleagues, up and down the organizational chart
  • Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
  • Provide training and mentoring to other members of the organization as requested
  • Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines
  • Excellent understanding of the customer delight principles
  • Fluent in English + German both oral and written (min. C1-C1)
  • Flexible to accommodate shift work (morning & afternoon shifts, no night-time), including week-ends
  • Excellent decision making / problem solving skills
  • Ability to multi-task
  • 0,5-1 year experience in customer relationship or tourism (e.g. hotel receptionist, call centre) could be a plus, but fresh-grads are more than welcome!
  • Young, and multinational team
  • Competitive salary and benefits
  • Office location: Budapest city centre
  • Rooftop terrace
  • Travel discounts, fruit-day, massage chair 
  • Year-end bonuses (13th,14th month's salary) and performance bonus

Thu, 21 Feb 2019 13:16:39 +0100

Hungary Budapest

Kelly Services

Customer Service
Language/ English, German

Vai al sito

Potrebbero interessarti

Danish Speaking Game Presenter – (86218) Our client is the world leader in live casino services and provides an excellent service to the clients around the globe with innovative and constantl...
Dutch Customer Service & Technical Support, A... Dutch Customer Service & Technical Support, Athens, Greece Our Client was Established in 1989, the very first company to introduce contact centre outs...
INTERNSHIP Italian Digital Marketing and Networks ... IES Consulting, HR recruiting agency, is looking for an Italian native speaker intern for a rental apartment agency located in Barcelona. *If you wou...
Dutch Speaking Recruitment Consultant – Prag... Dutch Speaking Recruitment Consultant - Entry LevelDo you want to start an international career with great training and fantastic earning potential?Yo...