German Speaking Customer support officer – (87379)

 

Responsibilities :
 

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
  • Ensure that client accounts are opened according to the client’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analyzing the customer’s needs
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat)
  • Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records
  • Other related ad hoc duties that may be assigned from time to time.

                                                                                     
Advantages :
 

  • The opportunity to work in a dynamically evolving company
  • Opportunities for growth, realization of own ideas and further training
  • Professional and attentive environment
  • Other benefits, depending on candidates’ skills and experience

 
Requirements :
 

  • University degree
  • Fluent in both English and German. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Thu, 01 Mar 2018 15:38:02 +0000

Malta


To negotiate
Permanent
Customer Service
Language/ German, English

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