German Speaking Helpdesk Engineers – (87536)

German Speaking Helpdesk Engineers

Newcastle upon Tyne, England

£23,400 per year relocation assistance

 

 

 

Due to expansion our client is looking for German speaking help desk agents to join their

team, working on behalf of a leading company in the data storage industry.

 

 

Job Description               

 

This position provides multi-level technical support for diagnosing and fixing software and

hardware issues, case management activity for service requests and equipment as well as

resolving customer problems via the telephone, WEB, E-mail, Chat or Auto-support. We

require experience in UNIX, Networking or Technical Support.

 

·        Answers customer enquiries via various communication channels

·        Provide functional troubleshooting.

·        Clear and concise case documentation in knowledge share database.

·        Handles multiple tasks, switches priorities and focuses as needed.

·        Bachelor’s degree in Computer Science or engineering, or equivalent level of education or relevant work experience

·        Experience/knowledge/interest with Storage Systems (SAN/NAS)

·        Experience with any of the following would be an advantage, but not essential;

o   Windows Server 2003/2008 R2

o   VMware ESX/ Hyper-V

o   ISCSi/RAID

o   MS Exchange 2003/2007/2010

o   Enterprise Backup Software

·        Excellent organisational and technical support skills

·        Excellent communication skills in German and English

·        Knowledge with UNIX/Linux Operating Systems

·        Knowledge with file sharing protocols is preferred NFS/CIFS etc.

·        TCP/IP or basic networking knowledge

·        DNS/DHCP/AD knowledge

·        Microsoft/Cisco/ NetApp certifications are a plus

 

Candidates must be willing to work shifts, this is a 37.5 hours a week role.

 

Relocation assistance can be provided ie 4 weeks accommodation and flights reimbursed.

 

Recruitment Direct is acting as a recruitment agency.

€26.6k per year relocation assistance

Mon, 05 Mar 2018 09:03:59 +0000

United Kingdom England – North East


24.000 € – 30.000 € gross / year
Permanent
Agent
Language/ German, English

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