German Speaking Team Leader
Luton, Bedfordshire, England
£27,500 per year relocation assistance.
- Be a supportive member of the floor for the advisors while working closely with Real Time Associates
- Manage, monitor and report on the different work streams of the business
- Coach and drive the quality performance of your team
- Proactively manage and escalate situations affecting the business
- Conduct monthly 1to1 with your team
- Show initiative and proactively propose improvement of your scope of responsibility
- First Aider and Fire Marshall (training provided)
- Been a leader in change management
- 2 years’ experience managing a customer service team
- Fluent German & English
- 24h/7d/365 flexibility
- Confident in multi-cultural environment
- Proven track record of initiative mind-set
- Effective interpersonal and presentation skills, both orally and written. Able to produce concise business level reports.
- You will have the resilience and confidence and gravitas to discus, debate and influence Advisors, Managers, Team Leaders and the client.
- You must be able to adapt to a fast-changing environment and be able to work at pace and efficiently.
- Demonstrates an 'action focus' approach to complete tasks and projects and can thrive on working to tight deadlines and under pressure.
- Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience.
- Numerate analytical skills, able to justify and back up proposals with facts
- Able use Word, PowerPoint and Excel to intermediate level.
- Professional and Technical
- Experience of undertaking quality measurements; ideally in a contact centre environment.
- You will understand customer experience metrics such as CSAT or NPS.
- Able to blend in the technical and soft skills with QA methods and processes to support continuous improvement.
- Correct understanding (verbal/written) of any other European language
- Previous experience of emergency services environment
€31.3k per year relocation assistance
Sat, 02 Feb 2019 15:32:13 +0100
30.000 € – 36.000 € gross / year
Team Leader / Manager
Language/ English, German
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.