German Speaking Team Leader – (104458)

German Speaking Team Leader

Luton, Bedfordshire, England

£27,500 per year relocation assistance.

Responsibilities:

  • Be a supportive member of the floor for the advisors while working closely with Real Time Associates
  • Manage, monitor and report on the different work streams of the business
  • Coach and drive the quality performance of your team
  • Proactively manage and escalate situations affecting the business
  • Conduct monthly 1to1 with your team
  • Show initiative and proactively propose improvement of your scope of responsibility
  • First Aider and Fire Marshall (training provided)
  • Been a leader in change management

Essential Criteria:

  • 2 years’ experience managing a customer service team
  • Fluent German & English
  • 24h/7d/365 flexibility
  • Confident in multi-cultural environment
  • Proven track record of initiative mind-set
  • Effective interpersonal and presentation skills, both orally and written. Able to produce concise business level reports.
  • You will have the resilience and confidence and gravitas to discus, debate and influence Advisors, Managers, Team Leaders and the client.
  • You must be able to adapt to a fast-changing environment and be able to work at pace and efficiently.
  • Demonstrates an 'action focus' approach to complete tasks and projects and can thrive on working to tight deadlines and under pressure.
  • Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience.
  • Numerate analytical skills, able to justify and back up proposals with facts
  • Able use Word, PowerPoint and Excel to intermediate level.
  • Professional and Technical
  • Experience of undertaking quality measurements; ideally in a contact centre environment.
  • You will understand customer experience metrics such as CSAT or NPS.
  • Able to blend in the technical and soft skills with QA methods and processes to support continuous improvement.

Desirable Criteria:

  • Correct understanding (verbal/written) of any other European language
  • Previous experience of emergency services environment

€31.3k per year relocation assistance

Sat, 02 Feb 2019 15:32:13 +0100

United Kingdom England – East

Recruitment Direct
30.000 € – 36.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, German

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