We are recruiting for an experienced bilingual Team Manager with fluency in English and German for an exciting role in Bucharest.
As a Team Manager you will manage a team of around 15 call centre agents. Your tasks is to create a stimulating work environment to continually increase the improvement and results of your team. Customer satisfaction is the main focus of this team and you will work closely with your team to ensure high client satisfaction is achieved. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.
We are looking for candidates who have:
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Excellent communication skills both verbally and written English and German
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Previous experience in managing a call centre team
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Ability to motivate and coach team members
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Strong Customer Service experience
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Good analytical skills
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Have a flexible attitude
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Computer literate
Full paid training will be provided. Extremely competitive salary plus monthly bonuses.
Selection process is done via phone and skype and a relocation package will be available if successful, which includes flight booking, 2 weeks accommodation on arrival, relocation bonus, lunch vouchers, employee discount schemes, career progression opportunities, private medical insurance etc.
Wed, 16 Jan 2019 16:22:08 +0100
Talingual
18.000 € – 24.000 € gross / year
Permanent
Team Leader / Manager
Language/ German
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
