German Sports Advisor Specialist – (104121)

If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities

Contact Management:

– Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
– Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
– Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates. 
-Update tickets in accordance with proper logging procedures.
– Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

– Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
– Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
– Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

Requirements

-German native speaker
-Fluent English
-Self motivated 
-Team player 
-Active listening skills 
-Supportive person 
-Outgoing and open minded

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

We offer

-Full-time and Indefinido contract
-Salary: 16.732,21 euros gross/year + up to 3600 euros gross/year in bonus
-Schedule: Monday-Friday, from 09:00 to 18:00
-Internal Development Program

Tue, 29 Jan 2019 11:10:17 +0100

Spain Barcelona

SELLBYTEL | Webhelp Group

Project/Service based
Customer Service
Language/ English, German

Vai al sito

Potrebbero interessarti

*STOP* Norwegian Advisor (m/f) for IT Sector in Mu... The Gi Group has 2.400 employees and is located in 20 countries worldwide. One of our well-known clients in the IT sector is currently seeking a Norw...
British English is an asset for us. Apply now! ... At Teleperformance, we deliver an outstanding customer experience, at every single opportunity with commitment, passion and dedication to excellence. ...
Finnish Customer Service Agent to Athens, Greece &... Are you Finnish and looking to gain some international experience? We have an exciting opportunity for you!   Our client is an expert in people inte...
Dutch travel industry CSR in Lisbon (full-time) (M... Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!  For ou...