German Supervisor for Voyage Privé (m/f) Lisbon – (105672)

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

Responsibility
• Ensuring the team’s development, monitoring and evaluation;
• Planning training sessions for the agents;
• Motivating the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

• Native German speaker (mandatory);
• English level C1 (mandatory);
• Experience managing teams in a contact center environment for at least 6 months (preferable);
• Academic background or experience in tourism is a plus;
• Ability to assign, coordinate and monitor tasks, specifically in outbound campaigns;
• Experience in sales (preferable);
• Team spirit.
 

• Excellent work opportunity in a dynamic leading multinational company; 
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Mon, 25 Feb 2019 13:44:23 +0100

Portugal Lisbon

Teleperformance Portugal

Project/Service based
Team Leader / Manager
Language/ English, German

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