German Tech Support Advisor for Mobile Devices – (105703)

Are you into tech? Get ready!

Take the advantage to become representative of one of the Big Four tech companies! As a technical support advisor, having followed a 3-week training by certified instructors, you communicate with customers from Germany, Austria & Switzerland and provide support for their mobile devices. A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you!

Job description:

  • Support German customers via incoming calls
  • Provide software troubleshooting for mobile devices (phones, tablets & more)
  • Set-up repairs for hardware-related issues
  • Assist customers to manage and secure their account & passwords
  • Escalate unresolved cases by contacting 2nd level support advisors
  • Maintain high customer satisfaction
  • Fluency in German & high level of English
  • Great communication skills
  • Prior customer support experience
  • Strong troubleshooting skills
  • Familiarity with the world of technology & smartphones

Advisors have many opportunities to advance their career & level up within the department. Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses. Roundtables, meetings & self-guided trainings help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!

We offer:

  • 14 salaries per year
  • Productivity bonus
  • Career development opportunities
  • Complete relocation assistance
  • 2 weeks hotel accommodation
  • Flight tickets to Athens & car transfer from the airport

Mon, 25 Feb 2019 20:00:03 +0100

Greece Attica

Teleperformance Greece

Permanent
Information Technology
Language/ English, German

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