German Technical Solutions Consultant – (78846)

You will have to solve technical and usage doubts or issues of consumer costumers that are using our laptops and wearable products and/or services related to their usage, such as our Operating System for smartphones or tablets, the Play Store and/or any other hardware devices and services that are compatible with the before mentioned devices.

Responsibilities

-Support laptops and wearable products through email, phone and chat channels.
-Maintain client relationships through product support and troubleshooting.
-Respond to incoming calls, email and from end users.
-Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
-Gather information from customers and advise on our client policies.

Requirements

-German native speaker with fluent English
-Fluent Spanish desirable
-Familiarity/aptitude with networks
-Proficient PC skills
-Team player 
-Quick learner
-Excellent communication skills (ability to communicate technical issues in non technical terms) 
-Ability to operate in high pressure situations 
-Keen sense of technical curiosity

Preferred Qualifications

-Six months or more experience in front-line technical customer service role preferred
-Associate's Degree preferred or equivalent job experience preferred
-Familiar with ticketing systems is preferred but not necessary
-Excellent written and verbal communication skills

We offer

-Full-time (39 hours/week) and Indefinite contract
-Rotating shift: Mon – Fri 09:00 – 21:00; Sat -Sun 10:00 – 18:00
-Salary: 17500Euros gross/year + up to 1500Euros gross/year in variable bonus+ up to 2000Euros fix annual bonus
-Opportunity to join an international team

Fri, 15 Sep 2017 12:53:34 +0200

Spain Barcelona

SELLBYTEL | Webhelp Group

Permanent
Customer Service
Language/ English, German

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