HEBREW speaking Customer Service Representative – (31762)

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

We are looking for the following professional
to join our Budapest office:

HEBREW SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

Tasks:
– Receiving and handling incoming phone calls and e-mails
– Providing information and answering queries about the products
– Giving support to customers in general related questions
– Giving guidance and solving problems
– Providing a positive experience for customers
– Being proactive in identifying deeper drivers of customer needs
– Recording all customer interactions via the client's tools
– Ensuring all support calls and emails are answered and resolved and logged appropriately
– Prioritising work load and meet contractual deadlines

– Native or near-native HEBREW language knowledge
– User level of MS Office applications
– Excellent problem solving skills
– Very good communication skills
– Customer orientated attitude
– Intermediate level English language knowledge

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Relocation package
  • Help to arrange work related documents
  • Paid training
  • Production bonus based on your productivity
  • Career development opportunities
  • Office located in the city centre
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

Tue, 26 Jan 2016 09:31:37 +0100

Hungary Budapest

Sykes Central Europe

Permanent
Agent
Language/ English, Hebrew

Vai al sito

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