Helpdesk Officer with Dutch & English – (98467)

Our client is a global information technology, consulting and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

Serving clients in more than 175 cities across 6 continents, they help customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. The 55 dedicated emerging technologies ‘Centers of Excellence’ enable them to harness the latest technology for delivering business capability to their clients. They also champion optimised utilization of natural resources, capital and talent.

The Job

  • Maintain sufficient information to facilitate knowledge of the supplier's issues
  • Provide and publish a single, menu-driven primary contact center toll free contact telephone number 
  • Communicate the problem status and time to resolution to affected personnel 
  • Close the call, with the caller's agreement 
  • Provide problem resolution tools and aids 
  • Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time 
  • Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information

 

 

 

  • Fluency in English and Dutch
  • Diploma / Degree holder or pursuing Bachelor Degree Courses
  • At least 1 year of experience in Customer Support/ Procurement/ Finance/ Helpdesk 
  • Good reporting skills 
  • Ability to adhere to timelines 
  • Attention to detail 
  • Active listening 
  • Call handling skills 
  • Knowledge of P2P (Procure to Pay) in an advantage

Our client will only consider applicants with the nationality (or work permit) of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
  • Great career opportunity with a leading international outsourcing company 
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
  • Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
  • Personal and professional development through a variety of training programs (hard/soft skills)

Shortlisted candidates (applications that show evidence for language and hard skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, please message us on our facebook page: CareersInEurope to check your application status.

Wed, 03 Oct 2018 22:29:38 +0200

Romania Timis County

Careersineurope.eu
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English, Dutch

Vai al sito

Potrebbero interessarti

Corporate Clients Representative with Slovak Langu... Modis IT Outsourcing is an international services company part of the Adecco Group family. Together with our parent company, we deliver IT outsourcing...
Multilingual Automotive Customer Advisor in Luton ... Multilingual Automotive Customer Advisor Are you good at finding solutions to problems as they arise and do you know how to effectively communicate w...
French speaking Customer Advisor – (86497) Do you have the ambition to work and live in another country? Are you ready to take on your next challenge in the city of Sofia, Bulgaria? We are look...
Credit & Collections Analyst France – (... The Credit Collections Representative will administer collections of outstanding accounts and related account receivables functions, which will result...