IT Analyst with Dutch – (103599)

Hargreaves Recruitment are excited to be working with a business enterprise with presence in the fields of technology and healthcare. The client was founded in 1976 as one of India's original IT garage startups, now operating across 31 countries including over 500 points of presence in India. In the technology space, the client’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, this client aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

In Poland they started their operations in 2007. Their operation in Poland primarily revolves around the global technical support centre through which they provide multilingual Infrastructure Management Support to their clients. Apart from providing multilingual technical support in 15 languages, they also work on technology-based projects for their clients.

Due to their growing business needs they are looking for:

IT Analyst with Dutch & English

Job location: Kraków,

Purpose of the job

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
  • Route problems to internal I.M. support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

Job location: Poland, Kraków

Job type: permanent, full time

Knowledge, skills & experience

  • Very good Dutch & good English (min B2)
  • Willingness to work shifts (24/7)
  • Education – any formal background will be considered
  • Analytical and systematic problem-solving skills required
  • Technical helpdesk or technical call center experience
  • Candidates without support experience can also apply
  • Technical & customer specific training will be provided following for unexperienced candidates

The following will be considered as an advantage:

  • Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
  • Phone support experience
  • Windows Operating systems
  • Clients: Windows8, Windows 10
  • Servers: Windows 2008, Windows 2003
  • Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Office 365
  • Share Point
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge
  • Desktop
  • Laptop
  • Peripheral devices (printers, scanners)

The offer

  • Life insurance
  • Career progression 
  • Training and development 
  • Private medical health
  • MultiSport Card
  • Clear career path in a growing multinational organization

Sat, 19 Jan 2019 17:24:22 +0100


Hargreaves Recruitment
Less than 18.000 € gross / year
Customer Service
Language/ English, Dutch

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