IT Customer Service Associate with Dutch (Relocation help) – (104287)

What you will do:
You will be part of a small Dutch speaking team based in Prague that will provide technical support concerning IT problems, incidents and queries towards a client. Upon receiving a request, you will need to identify the problem and follow clear procedures of how to resolve it correctly within the designated time lines. During the process you will of course also need to document your efforts and if unsuccessful in solving the issue make sure it’s transferred to the next level. If some general issues occur, you will be expected to communicate it effectively and make sure it receives attention from management. Overall it will be a key detail to provide the customer with the best possible service and to follow up with them regarding previous reported incidents.

This is what you already have:

  • Fluency in Dutch and English

  • Very good communication and teamwork skills

  • Patience, attention to details and willingness to learn

  • Experience from troubleshooting of software applications preferred, but not a must

  • Interest in computers and web applications concepts (HTML, HTTP etc.) is an advantage

  • University degree, preferably in Computer Science, is an advantage

What will you get?

• Kickstart your career in a global company with over 50 delivery centers in 32 countries,

providing you with numerous opportunities for an international career;

• Develop yourself through world-class training covering technical, functional

and professional skills;

• Grow in an environment with focus on professional development through individual

development plans;

• Gain international experience working with people from different cultures and use

English as your main communication language;

• Work in the heart of Europe with close proximity to other major European cities;

• Get relocation assistance.


Accenture is the right place for you

Whether you are a student or a graduate preparing for your first job or an experienced

professional searching for a new career opportunity, Accenture is the right place to be.

What are you waiting for? Take the next step!

Your career. Your adventure.

Thu, 31 Jan 2019 16:29:13 +0100

Czech Republic Prague


IT Helpdesk
Language/ English, Dutch

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