IT Quality Coordinator (Dutch/French) – (103074)

Would you like to take the next step in your IT career? Are you interested in joining a brand-new hub in the exciting city of Prague? Then this is your position.

The Company.

Our client is an international award-winning IT services provider with a worldwide presence. For their new offices in Prague, Czech Republic, they are currently looking for an experienced IT Quality Coordinator.

The Job.

Your main responsibility will be to constantly monitor and evaluate the quality of service delivery, spot errors and issues, and seek for improvements to the ongoing processes. Main tasks include:
– Monitoring and evaluating the quality of the calls in order to suggest improvements and assure their implementation
– Evaluating if the processes of incidents resolution are done under the standard procedures
– Constantly overview standard processes and suggest improvements
– Identify training needs and support their development
– Monitor the creation of knowledge articles, their updates and usage
– Support the tracking of new service establishment training attendance
– Support the investigation of suspected fraud cases

The Profile.

– You speak French or Dutch and English on a business level
– You hold a Diploma / Higher Diploma of Computer Science or similar
– You have at least 1 year of experience in quality assurance in IT environment (preferably in a multinational IT service centre)
– ITIL v3 Foundation and experience of working in ISO 9001 will be considered as a strong plus

The Offer.

– Competitive salary above the average of the market
– 5 weeks of holidays
– Meal tickets
– Notebook and mobile phone
– Contribution for public transport
– Contribution for the pension insurance
– A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
– International atmosphere with the most talented IT professionals
– Constant support on the direction of career growth within the company
– Extra training and certification opportunities for professional development
– Brand-new office with a fresh startup environment enriched with great entertainment activities
– Start date: ASAP

Tue, 08 Jan 2019 18:01:48 +0100

Czech Republic Prague

Blu Selection
18.000 € – 24.000 € gross / year
Permanent
Quality Assurance
Language/ English, French, Dutch

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