IT Service Desk Analyst (German) – (87078)

For one of our client, an international Shared Service Center based in Barcelona, we are currently recruiting for experienced IT Helpdesk candidates speaking German.

The Job

In this role, you will be in charge of providing B2B IT support services to end users of the EU regions. The Service Desk is expanding and therefore offering exiting career opportunities. 

Your main responsibilities will be:

–   Analyse, identify and handle customer's queries
–   Provide Excellent Customer Support
–   Follow up and solve complex IT incidents
–   Escalate incidents to higher level when unable to resolve
–   Responding to incoming emails and calls according to SLA standards
–   Ensuring that service quality levels meet expectations

Your Profile

–   Native level of German + fluency in English
–   Min. 2 years of experience in a similar IT Helpdesk position
–   Experience in an international environment
–   Pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.)
–   Ability to work under pressure and with deadlines
–   Organisation and prioritization skills
–   Responsible and ability to take ownership on your tasks
–   Problem solving capabilities 
–   Team player

The Offer

–   Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
–   Career opportunities
–   International and multicultural environment
–   A Company with worldwide reputation
–   Standard office hours from Monday to Friday
–   Start date: ASAP, to be discussed

Thu, 22 Feb 2018 14:54:39 +0000

Spain Barcelona


To negotiate
Permanent
IT Helpdesk
Language/ German, English

Vai al sito

Potrebbero interessarti

Hiring now a Finnish speaking recruiter – (1... Established in 1989, Teleperformance Greece is the very first company to introduce Contact Center Outsourcing services in Greece and by far, the large...
German Collections Teammate – (104476) As a German Collections Agent, your goal is to deliver best-in-class service to PayPal’s core and emerging products, taking problem solving and custom...
Inside Sales GERMAN Speaker – (84759) Do you enjoy managing various tasks? Are you good at seeing new opportunities and working closely with people? If you are native in German, join a mul...
Swedish Account Manager – IT Sector –... If you are an Account Manager who wants to push on in your career by working with a world renowned IT company, then we want to hear from you!Our emplo...