IT Technical Specialist with English and Dutch – (105920)

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world!

Responsibilities include: 

* Logging, categorizing and processing all incoming ticket activity in the Helpdesk Desk application 
* Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests,  analysing  and evaluating these requests (if necessary forward them to 2nd level of IT support)
* Answering incoming support requests  and resolving help desk tickets received via our ticketing system
* Providing timely resolution of end user problems
*  Supporting  corporate and contacting internal colleagues when required to do so
* Suggesting process improvements to the supervisor when needed

Our candidates should:

* Be motivated to work in the IT field
* Speak communicative English and Dutch for daily use at work
* Have very good communication skills and professional manners
* Ideally have gained some previous experience in a similar customer care related position, however we are also hiring fresh graduates
* Some IT skills and knowledge is advantage, not must 
* Demonstrate analytical thinking

This position is suitable for EU citizens, or foreigners with a valid work permit in CZ, due to the requirement of immediate working availability.

* 5 weeks of holiday 
* Meal vouchers 
* Flexi passes 
* Up to 10 paid sick days per year 
* Monthly bonuses based on performance 
* Permanent full time contract
* Discounts for multiple restaurants and other services
* Trainings for everything you need to know
* Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office

Thu, 28 Feb 2019 14:27:46 +0100

Czech Republic Prague

Grafton Recruitment

Permanent
Technical Support
Language/ English, Dutch

Vai al sito

Potrebbero interessarti

Consumer Service Advisor with Hungarian or Czech &... Are you talkative and do you want to work on your communication skills? Do you want to work in the multinational globally-recognized company? Join ou...
Customer Advisor – Hotel Reservations – Lisb... Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. We...
Czech/Dutch/German roles in Athens – (103596... DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job...
Senior Statutory Accountant with Spanish – (... DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thri...