IT Technical Specialist with English and Dutch – (105920)

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world!

Responsibilities include: 

* Logging, categorizing and processing all incoming ticket activity in the Helpdesk Desk application 
* Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests,  analysing  and evaluating these requests (if necessary forward them to 2nd level of IT support)
* Answering incoming support requests  and resolving help desk tickets received via our ticketing system
* Providing timely resolution of end user problems
*  Supporting  corporate and contacting internal colleagues when required to do so
* Suggesting process improvements to the supervisor when needed

Our candidates should:

* Be motivated to work in the IT field
* Speak communicative English and Dutch for daily use at work
* Have very good communication skills and professional manners
* Ideally have gained some previous experience in a similar customer care related position, however we are also hiring fresh graduates
* Some IT skills and knowledge is advantage, not must 
* Demonstrate analytical thinking

This position is suitable for EU citizens, or foreigners with a valid work permit in CZ, due to the requirement of immediate working availability.

* 5 weeks of holiday 
* Meal vouchers 
* Flexi passes 
* Up to 10 paid sick days per year 
* Monthly bonuses based on performance 
* Permanent full time contract
* Discounts for multiple restaurants and other services
* Trainings for everything you need to know
* Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office

Thu, 28 Feb 2019 14:27:46 +0100

Czech Republic Prague

Grafton Recruitment

Technical Support
Language/ English, Dutch

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