Purpose of the job:
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- Route problems to internal I.M. support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s
Principal Accountabilities:
- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems
- Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
- Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Knowledge, skills & experience:
- Education – any formal background will be considered
- Analytical and systematic problem solving skills required
- The following will be considered an advantage:
– Help desk, customer service, and support experience with problem solving involving hardware, software, and networksPhone support experience
– Technical helpdesk or technical call center experience
Candidates without experience can also apply
Technical & customer specific training will be provided
Languages:
English – Advanced
German or Dutch – Advanced
CANDIDATES FROM OUTSIDE OF EUROPEAN UNION MUST HAVE THEIR OWN WORK PERMIT
We offer:
- Life insurance
- Private health insurance
- MultiSport Card
- Lunch & leisure vouchers
- Clear career path in a growing multinational organization
Thu, 22 Feb 2018 10:21:53 +0000
Permanent
Customer Service
Language/ Dutch, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
