IT technical support with Dutch or German – (87054)

Purpose of the job:

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
  • Route problems to internal I.M. support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s

Principal Accountabilities:

  • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
  • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems
  • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
  • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience:

  • Education – any formal background will be considered
  • Analytical and systematic problem solving skills required
  • The following will be considered an advantage:

– Help desk, customer service, and support experience with problem solving involving hardware, software, and networksPhone support experience

– Technical helpdesk or technical call center experience

 

Candidates without experience can also apply

Technical & customer specific training will be provided

Languages: 
English – Advanced
German  or Dutch – Advanced

 

 

CANDIDATES FROM OUTSIDE OF EUROPEAN UNION MUST HAVE THEIR OWN WORK PERMIT 

We offer:

  • Life insurance
  • Private health insurance
  • MultiSport Card
  • Lunch & leisure vouchers
  • Clear career path in a growing multinational organization

Thu, 22 Feb 2018 10:21:53 +0000

Poland Malopolskie

Permanent
Customer Service
Language/ Dutch, English

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