Italian Customer Support Advisor (night shifts only) – (95661)

We are William Hill Bulgaria…

…support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry – William Hill. We provide gaming and betting services across multiple channels: online, on the high street, on the phone and on the move.
William Hill Bulgaria provides online and offline technical support to multinational clients abroad enjoying different products of the gaming industry.
Join us in our branch in Sofia, Bulgaria! Experience our fast-developing capital perfect for young people! Enjoy the dynamic life full of cultural and sports events, great food and nightlife at fairly lower prices than whole Europe. Take a break in the gorgeous mountain tracks – the nearest is just 20 minutes away from the city. Or do you want to go to the seaside for the weekend? It’s up to you! Come and explore Bulgaria, the hidden gem of Europe!

We are looking for you- ITALIAN CUSTOMER SUPPORT ADVISOR with or without experience to:

  • Cover shifts between 10:30 pm and 6 am
  • Communicate with customers using chat, email and phone
  • Provide online assistance for products, websites, software, etc.
  • Answer customer queries in timely and professional manner
  • Collaborate closely with other team members and colleagues in the office
  • Take part in additional activities you would find interesting for you
  • Guide customers into finding the best solution for them
  • Fluent written & spoken Italian language
  • Good English language skills
  • Computer knowledge such as MS Office, Internet & fast typing skills
  • Friendly and communicative approach
  • Desire to collaborate in a team
  • Self-driven character
  • Customer orientation
  • Patience
  • Ability to easily deal with challenging situations
  • 2400 BGN net salary (100 BGN of which as food vouchers)
  • Performance bonuses
  • Additional health insurance;
  • Half price sport cards
  • 24 days annual paid leave
  • Working hours, organized in shifts
  • Taxi vouchers
  • Career advance & learning opportunities
  • in a positive and stimulating environment
  • Game room (play station, foosball & pool table)
  • Free snacks and beverages in the office
  • Party, party, party…
  • Health & Wellbeing initiatives
  • Internal Refer-a-friend bonus program

Tue, 14 Aug 2018 08:20:15 +0200

Bulgaria

William Hill Bulgaria

Permanent
Agent
Language/ English, Italian

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