Italian IT Technical Support at Fujitsu Portugal (m/f) – (86973)

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

 

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

 

Key accountabilities:

  • Handle phone calls, emails and other portal interaction tools with agreed SLA
  • Perform all duties in accordance to required quality
  • Participate in knowledge capture processes
  • Correct use of escalation to Service Desk Expert as per desk procedures
  • Significant time spent dealing with customer on the phone
  • Must be able to interface internally and externally
  • Works as part of a team and contributes to team targets
  • Expected to be flexible in covering shifts
  • Typical career path will be to Service Desk Expert or ITIL Process Controller
  • Proficiency in Italian and good command of English
  • Knowledge of various software and applications (minimum: Windows environment and MS Office package)
  • Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
  • Very competitive salary, bonuses and benefits package
  • Training, support and internal career progression plan
  • Excellent facilities centrally located near a wide range of public transports

Tue, 20 Feb 2018 18:58:44 +0000

Portugal Lisbon


To negotiate
To negotiate
Customer Service
Language/ Italian, English

Vai al sito

Potrebbero interessarti

Credit & Collections with Excellent Arabic an... We are recruiting a Collections Specialist with Arabic and English for a multinational company which offers possibilities of professional growth.  As...
Reiseberater/in für Geschäftsreisen w/ Amadeus GDS... Du wolltest schon immer die Reisen von internationalen Geschäftskunden organisieren und ihnen mit Rat und Tat zur Seite stehen? Wenn dies genau Deinen...
Customer Care Consultant – (88380) The financial platform available at Conotoxia.com provides access to the most popular online financial services including currency exchange, money tra...
Finance and Accounting Process Junior Specialist w... You’ll have a chance to work in one of the following areas: Project Controlling and Project Accounting by dealing with projects on each step of their...