Italian or French Technical Support with English – (86650)

Integrated in the helpdesk team you should be a dynamic and motivated self-starter with strong technical and teamwork skills and high level of client orientation.

Responsibilities

– Getting access to the our portal once Business Development Manager register the partner.
– Support partners setting up customers.
– Creating opportunities and Proposals.
– “How to” questions and Exception request.
– Issues partners could face during the Negotiate and Close phases.
– One to one training for partners if required.

Requirements
– Italian or French native level with high level of English
– Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
– Good disposition to work in a customer service environment
– Customer care skills – ability to listen to and understand the customers' needs.
– Ability to take ownership of, and progress calls to resolution, within technical requirement for the role or, to escalate call/ email to resolution
– IT basic skills

Desirable
– Consumer service experience.
– General understandings of service call management system.
– Experience in customer service environment
– Helpdesk experience

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

We offer

-Full-time (39 hours/week) and Obra y Servicio contract
-Salary: 17.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
-Schedule: from Monday to Friday, from 08.00 to 17.00
-Opportunity to join an international team

Wed, 14 Feb 2018 09:58:23 +0000

Spain Barcelona


18.000 € – 24.000 € gross / year
Project/Service based
Technical Support
Language/ English, Italian, French

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