WHO WE ARE :
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process . Our candidates are always treated with great attention and with high priority and our services are free of charge.
About the role:
In this role you will have to your passion for travel into action in customer service. After
your training period (paid), you will be:
– the first point of contact for the world’s first class accommodation partners by
phone and email; resolving basic questions and queries, such as modifications to
rooms, rates and availability, extranet tooling etc.
The scope of this position is really straightforward:
- Interact with other departments to resolve more complex cases;
- Provide a step-by-step guidance to customers;
- Working together with team coaches and trainers to constantly keep your knowledge up-to-date
- Providing accurate, valid, and complete information by using the right tools,
methods, and processes.
- Ensuring a high level of partner service and a positive partner experience
- Making effective decisions on when to escalate a case
- Italian at a native level and English at good level
- Availability to relocate to Athens , Greece
- A keen interest in travel
- Availability to work full-time and in shifts if needed
- Excellent communication skills and active listening
- Time management skills;
*Experience in a Customer Service environment is a plus *
REQUIRED COMPETENCIES:
- Customer Focus
- Communication
- Organising
- Relationship building
- Problem solving
- Adapting to change, flexibility
- Accountability and reliability
BENEFITS
- Competitive remuneration salary and performance-based incentives
- 25 days’ annual leave per year
- Permanent contract
- Private health insurance after 3 months
- Family-friendly environment
- Excellent working premises in Athens city center
- Team buildings activities and holiday parties;
- Great work environment
- Certified Trainings
- Career prospects
- Flight ticket paid + 1 week accomodation
Wed, 06 Mar 2019 12:57:12 +0100
DK Global Recruitment
Permanent
Agent
Language/ Italian
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
