Italian Travel Expert – Permanent contract in Greece ! – (106272)

WHO WE ARE :

 

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process . Our candidates are always treated with great attention and with high priority and our services are free of charge.

 

About the role:

 

In this role you will have to your passion for travel into action in customer service. After
your training period (paid), you will be:
– the first point of contact for the world’s first class accommodation partners by
phone and email; resolving basic questions and queries, such as modifications to
rooms, rates and availability, extranet tooling etc.

 

The scope of this position is really straightforward:

  • Interact with other departments to resolve more complex cases;
  • Provide a step-by-step guidance to customers;
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date
  • Providing accurate, valid, and complete information by using the right tools,

methods, and processes.

  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case

 

 

  • Italian at a native level and English at good level
  • Availability to relocate to Athens , Greece
  • A keen interest in travel
  • Availability to work full-time and in shifts if needed
  • Excellent communication skills and active listening
  • Time management skills;

*Experience in a Customer Service environment is a plus *

 

REQUIRED COMPETENCIES:

  • Customer Focus
  • Communication
  • Organising
  • Relationship building
  • Problem solving
  • Adapting to change, flexibility
  • Accountability and reliability

BENEFITS

  • Competitive remuneration salary and performance-based incentives
  • 25 days’ annual leave per year
  • Permanent contract
  • Private health insurance after 3 months
  • Family-friendly environment
  • Excellent working premises in Athens city center
  • Team buildings activities and holiday parties;
  • Great work environment
  • Certified Trainings
  • Career prospects
  • Flight ticket paid + 1 week accomodation

Wed, 06 Mar 2019 12:57:12 +0100

Greece

DK Global Recruitment

Permanent
Agent
Language/ Italian

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