Italian Travel Support Advisors – (105585)

Ciao! Have we met before?

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

The Role:

Do you speak Italian or German? Then we have an exciting proposition for you for a major travel & tourism client in Timisoara!

What you’ll be doing:

  • Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

What we’re looking for:

  • Italian speaker with good level of English;
  • Strong computer navigation skills and PC Knowledge, multi-tasking abilities
  • High school diploma, three to six months of relevant experience preferred
  • Strong customer service orientation
  • Dependable with strong attention to details
  • The ability to be flexible and adapt to changes quickly
  • Patience in all customer contact situations by maintaining a pleasant and professional tone and manner.

What can we offer you?

  • Development of your English plus other languages skills and career opportunities in a multinational company of over 225,000 staff!
  • Flexible, adaptable working hours and the assurance of an international company
  • An attractive salary package and benefits
  • The opportunity to be part of a likable team and a pleasant working atmosphere

Fri, 22 Feb 2019 12:31:37 +0100



Customer Service
Language/ English, Italian

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