Junior Customer Operations Representative with Italian – (83910)

Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of:
• Customer service and sales
• Credit management
• Finance and administration
• Multilingual services
• Registration and traceability
• Inspectorate and quality assurance

As Customer Service Agent you will:
• Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards
• Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
• Identify and assess customer’s needs to achieve satisfaction
• Communicate in positive manner with team members and business partners

You are a perfect candidate if you:

  • Have an excellent knowledge of Italian (C1/C2) or are Italian native speaker
  • Have a good knowledge of English (B2)
  • Have European Union citizenship or have valid Polish residence card with work permit
  • Have strong phone contact handling skills and active listening
  • Have a “Can do” attitude
  • Have excellent communication skills
  • Are customer oriented
  • Customer support experience will be an asset
  • Work contract with full working rights
  • Attractive social benefits
  • Sport's card
  • Private Medical Insurance 
  • Ability to work in international and multilingual environment
  • Great atmosphere
  • Training and development programme
  • Fruity Monday
  • Shift work
  • Football, volleyball teams
  • Company events

Mon, 18 Dec 2017 08:41:26 +0000

Poland Lodzkie

Permanent
Agent
Language/ Italian, English

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