Junior Service Desk Agent with English – (87241)

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

 

Your Task:

  • Opening, monitoring and updating incidents in our ticketing system
  • Collaborating with our engineers (supporting & troubleshooting)
  • Data validation, analysis and reporting
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
  • Maintaining positive relations with our customers

Our Requirements

  • Excellent English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Strong analytical skills
  • Proactive with the flexibility to take over new tasks
  • Open to gaining new knowledge and skills
  • Able to work on shifts (6-14; 14-22; 22-6 in 24/5 system)

Would be an asset:

  • Technical background
  • Knowledge of the IT industr

Your Benefits:

  • Stable, independent work in an international, flexible and open company
  • Interesting international projects and possibility of being part of a worldwide SDA Team
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

 

Would you like to join our team?  Please send your CV in English.

 

 

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

Tue, 27 Feb 2018 10:14:54 +0000

Poland Dolnoslaskie


To negotiate
Permanent
Information Technology
Language/ English

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