League of Legends Player Support with German and English – (68465)

TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services for global customers in over 35+ languages since 2004. The company has over 2 600 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).

YOU WILL:

  • Help out our players with any issues they might have via tickets & chat
  • Make case by case player focused decisions in order to provide the best player experience
  • Identify trending issues submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel

YOU ARE:

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
  • Excellent in GERMAN language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
  • Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
  • Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

WE OFFER:

  • Stable job and career development opportunities
  • Competitive salary for the local market
  • Great relocation package: Airplane Tickets/ Transportation from Airport/
  • Up to one month Free Accommodation in a hotel
  • Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
  • Additional health insurance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous support and learning
  • Employee referral Bonuses
  • Supportive work-life balance policies
  • Employee Relations team to help new hires integrate in the local lifestyle and culture
  • We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, send your CV!

* Only candidates eligible to work in Europe will be contacted.

By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

Wed, 17 May 2017 11:02:00 +0000

Bulgaria Sofia

Permanent
Customer Service
Language/ German, English

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