Learning Manager for Customer Support, Lisbon – Portugal – (103696)

We are Sitel


We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries.


We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.

We are looking for a talented and accomplished Learning Manager to become part of Sitel Team in Portugal.


Our expectations about you

We are looking for an experienced training and development manager to coordinate our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the organization.


  • Lead and direct Sitel’s learning culture and vision
  • Develop & implement training programs for contact center personnel.
  • Support the Learning and Site Directors by providing development to the on-site Leadership Team in order to deliver business objectives.
  • Serve as an effective business partner to the Global Learning Team, supporting the development, implementation, and delivery of global learning solutions.
  • Manage training programs and the learning experience for adult learners in a site.
  • Recruit, hire, train, manage, appraise and develop a team of trainers to enable them to progress effectively.
  • Supervise the day-to-day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
  • Design learning strategies to fill needs as identified through analysis and in partnership with the Site Leadership Team.



  • High level of creativity and autonomy in executing tasks
  • Must be a team player, be organized and have the ability to handle multiple projects



BS degree in education, human resources or relevant field


Experience Target

We are looking for an experienced training and development manager, especially in the contact center industry. Learning managers often have backgrounds in business, leadership, human resources, development, and education.

Our Offer,



At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, peace, and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.


Our offer includes,

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

We have for you,


  • Competitive salary (x14)
  • Quarterly Company Performance Bonus
  • Monthly meal allowance
  • Private health insurance (applicable after 6 months)
  • Onsite Doctor for urgent consults
  • Training fully paid by Sitel and included in the contract
  • Great office location in Lisbon with access to public transportation
  • Further training available through SITEL’s e-Learning Academy
  • Career opportunities and a great multicultural working environment. Start an international career!


We take care of you and your progress, making sure that you have the right conditions to deliver the best results. Subsequently, we expect that you do exactly that and give it your best at all times.

We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, if you feel that this ad sums up your character and ambitions, please submit your resume as soon as possible.

Tue, 22 Jan 2019 10:48:05 +0100

Portugal Lisbon

Sitel Portugal
To negotiate
Language/ English, Portuguese

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