Lisbon – German Customer Service for Voyage Privé (m/f) – (104529)

We're looking for passionate travelers, who are willing to assist our customers to make their holiday dreams come true. Inspire our members before, while and after booking. Build a positive brand image with every interaction and treat every single request with exceptional care.

Our Client
Voyage Privé is a members only luxury travel club, offering unforgettable getaways, at unbelievable prices. The unique flash sales concept gathers over 17 million members worldwide.
A small but well defined team of travel experts delivers to their community a weekly newsletter containing the best and most inspirational offers full of chic city breaks ideas, beautiful country getaways and gorgeous beach retreats.  
The secret is: Members always come first, that's why over 95% of customers give Voyage Privé positive feedback when they return from holiday!

Responsibility
•  Helping customers with their reservations (manage, track changes in bookings, promoting online offers);
•  Send confirmations of reservations/cancellations, resolve possible pricing issues or overbookings;
•  Ticketing, contact with the agency regarding flight tickets, resolve possible problems/cancellations/delays;
•  Resolve possible complaints/remarks of customers in a positive and diplomatic manner.

Your Profile
•  Perfect German and good English language control, spoken and written;
•  Familiarity with the travel industry, relevant working experience is an advantage;
•  Problem solving and time management skills;
•  Experience in the customer service / call center environment;
•  Excellent communication skills, interpersonal skills and team spirit.

•  Excellent work opportunity in a leading multinational company;
•  International career in a multicultural environment
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Long-term development opportunities;
•  Private health insurance after 6 months of employment;
•  Possibility to live in one of our apartments; 
•  Initial flight expenses refund;
•  Annually complementary return flight to your home country (within Europe);
•  Free Portuguese language courses, sport activities and organized events.

Mon, 04 Feb 2019 16:09:56 +0100

Portugal Lisbon

Teleperformance Portugal
18.000 € – 24.000 € gross / year
Project/Service based
Customer Service
Language/ English, German

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