Lisbon – Italian sales for Insurance Company (m/f) – (103476)

Are you committed to excellence? This might be the perfect job opportunity for you.
Being at the inbound sales department, you will be delivering an outstanding customer experience at every single opportunity. You will ensure the best customer service experience to the brand and their clients. This support will be done via phone and e-mail, in Italian. 

Are you the next one to join our team?
Our Client
For more than 100 years, over 17 million people in 14 countries trusted on this insurance company to help them keeping their home running smoothly, with the best warranties and protection plans for appliances and electronics. 

Responsibility
• Direct contact through outbound calls, in Italian;
• Know and understand the company’s processes and procedures;
• Identifying, understanding and solving customers’ needs;
• Inform and assist the customers, offering an adapted solution to their needs; 
• Offer a customized solution, use positive sales and marketing techniques to convert the call into a guarantee sale; 
• Establish and maintain an efficient collaboration with the brand partners; 
• Respect the established processes and quality of service agreements, achieving and excelling the individual and team targets.

 

Your Profile
• Proficiency in Italian;
• Team player;
• Customer oriented with good negotiation skills; 
• Excellent verbal communication skills;
• Active listening;
• Results oriented;
• Good negotiation skills;
• Willing to start an international experience – work abroad; 
• Able to handle sensitive information.

Our Offer
• Fixed-term, renewable employment contract;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Initial flight expenses refund;
• Free annual flight to the homeland;
• Free Portuguese language courses, water sports, soft trekking and much more;
• Health insurance;
• Dynamic and multicultural environment.

Wed, 16 Jan 2019 15:59:09 +0100

Portugal Lisbon

Teleperformance Portugal
18.000 € – 24.000 € gross / year
Project/Service based
Telecoms Sales
Language/ English, Italian

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