Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.
• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone:
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from our customers to engineering.
• Native Russian Speaker;
• Good knowledge of English (B2 level);
• Familiarity with online advertising products and social media;
• +1 year working in a customer service related role;
• Excellent communication skills: verbal, written, listening skills;
• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Experienced in Call Center environment / Customer Support role;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.
Fri, 28 Dec 2018 11:51:07 +0100
18.000 € – 24.000 € gross / year
Language/ English, Russian
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.