Lisbon – Russian Customer Delight for Social Media (m/f) – (102647)

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

Responsibility
•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone:
•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
•  Provide pre and post-sales support for all self-service products;
•  Provide product and tool support to enhance clients’ experience; 
•  Identify trends and solve problems facing multiple SMB clients;
•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
•  Provide vital product insights and feedback from our customers to engineering.

Your Profile
•  Native Russian Speaker;
•  Good knowledge of English (B2 level);
•  Familiarity with online advertising products and social media;
•  +1 year working in a customer service related role;
•  Excellent communication skills: verbal, written, listening skills;
•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
•  Experienced in Call Center environment / Customer Support role;
•  Ability to multi-task and work under pressure;
•  Availability Monday to Sunday, including rotating weekends.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company; 
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
 Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Fri, 28 Dec 2018 11:51:07 +0100

Portugal Lisbon

Teleperformance Portugal
18.000 € – 24.000 € gross / year
Project/Service based
Customer Service
Language/ English, Russian

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