Manager of a Workforce Team (relocation support) – (104307)

REED is presenting a great opportunity to experience a unique company culture which is vibrant, dynamic, fun and with a few dogs and swings around.

RTA is a part of the Workforce Management department which is responsible for making the workforce as productive as possible while improving the customer service.

Responsibilities:

  • Leading the team responsible for the monitoring of incoming contacts from customers all around the World.
  • Selection of new team members, their onboarding and training, shift planning etc.;
  • Leading Team meetings and one-to-ones, reviewing KPIs;
  • Building processes for RTA and reports for Operations and Vendor Management;
  • Secure that RTA’s feedback to Ops management is reviewed and help to Data Analyst to build reports for CS.

Who are we looking for?

  • You are proficient in Excel (there is an Excel test as the first part of the selection process).
  • You have experience in Workforce Management.
  • You are flexible and adapt to changes easily.
  • You are familiar with any WFM tool as Verint, PureCloud or other.
  • You understand the workflow within customer support.

Our client offers:

  • Competitive salary + quarterly bonuses
  • Free refreshments (tea, coffee, fruit)
  • Meal allowance, company canteen
  • Annual flight discounts
  • Cafeteria Plan (points from the employer which you can exchange for a variety of benefits)
  • Language classes
  • In-house gym open 24/7, sauna and massage room, yoga classes and other activities
  • Multisport card for free!
  • Exciting team building events and parties
  • Discounted VIP Medical Care option
  • Growth opportunities
  • Big, modern and bright offices with chill out zones with swings, bean bags and PlayStation
  • Kids room for those who would like to bring their children
  • Dog friendly environment (every day is “Bring your pet to work” day there)
  • Up to 2 months of free accommodation for candidates from abroad

Location: Brno, Czech Republic

Working hours: Mon – Fri, 9.00 – 17.00

Starting date: Immediately/negotiable

Recruitment process: Skype/In-house interviews

Thu, 31 Jan 2019 20:13:13 +0100

Czech Republic South Moravia

Reed Czech Republic
18.000 € – 24.000 € gross / year
Permanent
Other
Language/ English

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