Multilingual IT Technical Support at Fujitsu Portugal (m/f) – (86970)

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

 

 

 

 

 

 

Key accountabilities:

  • Handle phone calls, emails and other portal interaction tools with agreed SLA
  • Perform all duties in accordance to required quality
  • Participate in knowledge capture processes
  • Correct use of escalation to Service Desk Expert as per desk procedures
  • Significant time spent dealing with customer on the phone
  • Must be able to interface internally and externally
  • Works as part of a team and contributes to team targets
  • Expected to be flexible in covering shifts
  • Typical career path will be to Service Desk Expert or ITIL Process Controller

Key education and experience:

  • Proficiency in English and good command in one of these languages: French, Spanish, Italian, German
  • Knowledge of various software and applications (minimum: Windows environment and MS Office package)
  • Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm

We offer:

§ Very competitive salary, bonuses and benefits package

§ Training, support and internal career progression plan

§ Excellent facilities centrally located near a wide range of public transports

Tue, 20 Feb 2018 18:54:24 +0000

Portugal Lisbon


To negotiate
To negotiate
IT Helpdesk
Language/ Dutch, German, French, English

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