Night Concierge Customer Support with fluent French – (105360)

The company

Our client is the leader of global loyalty groups. We are dedicated to generate maximum proximity among clients, customers and employees.

From designing the customer journey to creating bespoke affinity programs, they offer a unique 360-degree approach to elaborate premium relationship and membership strategies worldwide.

Being an expert in driving long-term customer engagement, our client reinvented one of the most beautiful jobs in the world; that of a grand hotel concierge. Equipped with the latest tools from digital revolution, this role becomes the “Enhanced Concierge”.

With over 1,000 employees all over the world, patented technological tools and an exclusive partners network, our client offers the best service experience for their most valuable targets 24/7.

 

 

The position

The corporate concierge…

-…will strive to meet and exceed client objectives of utilization, brand recognition, and customer loyalty.

-…will create and build experiences that leverage direct/personal knowledge of the client’s personality and desires.

– …researches, recommends, and fulfills customer requirements.

– …develops personal and diverse relationships within the travel, dining, luxury goods, and services industries.

– …shares insight/feedback received through interactions with the clients to the manager.

– …acts via phone, email, chat and web requests.

 

The ideal candidate needs to have:

➢ Native level of French
➢ Basic level of English
➢ Experience in customer service and/or hospitality/ tourism/ hotel industry (preferable)
➢ Flexibility in regards to work schedule 
➢ Ability to seamlessly handle multiple requests via incoming phone calls
➢ Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
➢ Excellent phone manner and written communication style
➢ Proficient in MS Office, email applications, and Internet browsers
➢ Excellent organizational skills.

The candidate must be authorized to work in Portugal.
 

➢ Working hours: from 9:30 pm to 7:30 am in a rhythm of: 3 nights of work, 3 nights off.
➢ Gross Salary of 20 000 euros +meal allowance and transportation support
➢ Starting date in March 2019
➢ Opportunity to join an expanding company
➢ Possibilities of professional growth within the company.

Mon, 18 Feb 2019 18:22:07 +0100

Portugal Lisbon

TSP | International

Permanent
Customer Service
Language/ English, French

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