We have an exciting new project in the Xerox Shared Service Centre in Dublin and we are looking for Norwegian speakers to join our friendly Service Delivery team as soon as possible. As an Account Support Associate, you will be responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).
The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
Delivery of service that meets SLA and delights the customer
Supporting the achievement of productivity improvements
Contributing to service transformation and business growth
Providing back-up support and cover
Operate and maintain devices
Ensure quality standards are achieved and customer requirements are met
Where required replenish consumables and perform key operator maintenance
Other duties as required
- Qualifications and Experience
- High School Diploma / (GED) / Secondary School GCSE or equivalent
- Fluency in English and Norwegian
- Experience in customer facing role
- Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
- Good communication skills
- Health & safety awareness and compliance
- Competitive salary
- Language premium
- Sign-on bonus
- Generous relocation package
Wed, 07 Feb 2018 13:50:19 +0000
24.000 € – 30.000 € gross / year
Language/ Norwegian, English
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Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.