Norwegian or Danish Technical Support – Spain – (86302)

Norwegian or Danish or French Technical Support 

What would you do 
-Receive inbound calls, E mails and Chats from consumers requiring product support 
-Maintain, analyse, troubleshoot and attempt repair of all products 
-Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions 
-Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved 
-Speak clearly and inform accordingly the consumers 
-Manage the length of the calls ensuring minimum consumer inconvenience 
-Stay current with system information, changes and updates 

What we are looking for 
-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions. 
-Clear communication and soft skills (written + verbal) 
-Strong tech skills and familiarity with new technologies 
-Capability of handling demanding clients and stressful situations 
-Readiness to work in a fast paced environment 
-Demonstrate an efficient communication and politeness during the call 
-Effective listening skills 
-Knowledge Retention + Attention to Detail 

-Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions. 
-Clear communication and soft skills (written + verbal) 
-Strong tech skills and familiarity with new technologies 
-Capability of handling demanding clients and stressful situations 
-Readiness to work in a fast paced environment 
-Demonstrate an efficient communication and politeness during the call 
-Effective listening skills 
-Knowledge Retention + Attention to Detail 

Benefits: 

– Good basic salary 
– Extensive training on market leading products, personal development programs and mentoring to fully develop skills. 
– Good career prospects. 
– Full time positions: 39 hrs / week. 
-International working environment 

Wed, 07 Feb 2018 12:43:57 +0000

Spain Barcelona


18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ Norwegian, Danish, English

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