Norwegian Speaking Team Lead – (86546)

Responsibilities:

* Supervising the operational support for customers' service related activities
* Supervising the processing of help desk support to the company's customers
* Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
* Developing, working with and updating customer data
* Being in charge for support reporting operational area, including KPI's reports
* Providing specialised training for the new employees
* Constantly updating Customer Service manuals
* Answering questions regarding the Company's products and services
* Customer relationship building
* Providing superior customer service in a professional and friendly manner
* Maintaining a high level of knowledge about the company's products and services, and ensuring customers are provided with accurate information
* Assisting customers with online banking, mobile application and on boarding processes
* Attending to customers in an orderly manner to ensure a positive customer experience
* Identifying selling opportunities as per customer needs
* Adhering to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
* Record keeping as per requirements and the company's policies and standards.
* Ensuring accounts are opened according to the company's product and service guidelines
* Sharing knowledge and experience with other team members and the provision of support as and when needed.
* Demonstrating a positive attitude, adaptability, flexibility, and punctuality
* Performing any other duties that may be assigned from time to time.
* AML checks
* Fluent in both English and Norwegian. Additional languages will be a benefit.

Mon, 12 Feb 2018 15:38:43 +0000

Malta Northern Region


To negotiate
Permanent
Team Leader / Manager
Language/ Norwegian, English

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