Norwegian Speaking Team Lead – (86743)

Responsibilities:

* Supervising the operational support for customers' service related activities
* Supervising the processing of help desk support to the company's customers
* Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
* Developing, working with and updating customer data
* Being in charge for support reporting operational area, including KPI's reports
* Providing specialised training for the new employees
* Constantly updating Customer Service manuals
* Answering questions regarding the Company's products and services
* Customer relationship building
* Providing superior customer service in a professional and friendly manner
* Maintaining a high level of knowledge about the company's products and services, and ensuring customers are provided with accurate information
* Assisting customers with online banking, mobile application and on boarding processes
* Attending to customers in an orderly manner to ensure a positive customer experience
* Identifying selling opportunities as per customer needs
* Adhering to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
* Record keeping as per requirements and the company's policies and standards.
* Ensuring accounts are opened according to the company's product and service guidelines
* Sharing knowledge and experience with other team members and the provision of support as and when needed.
* Demonstrating a positive attitude, adaptability, flexibility, and punctuality
* Performing any other duties that may be assigned from time to time.
* AML checks
* Fluent in both English and Norwegian. Additional languages will be a benefit.

Fri, 16 Feb 2018 03:44:19 +0000

Malta Northern Region


To negotiate
Permanent
Team Leader / Manager
Language/ Norwegian, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Quality Inspector (m/f) Flight Test – (87359... We offer you a job with attractive compensation, an international environment as well as a varied range of tasks and further training opportunities B...
Accounts Receivable with Dutch and English –... We are looking for an Accounts Receivable with fluent level of Dutch and English for a pharmaceutical company based in Barcelona. Our client is a mult...
Security Engineer (Spanish/German/Dutch/French) &#... Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then thi...
Customer Advisor with Finnish in Bucharest –... EUROANSWER is an outsourcing contact centre and has been on the Romanian BPO market since 2004. Now we operate in Bucharest/ Galati in Romania and in ...