Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of O2C processes.
Proficiency in English;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service;
Explain financial implications to Customers / Stakeholders and ensure their buy-in to expected behaviors.
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Fri, 02 Mar 2018 12:15:18 +0000