Order To Cash (M/F) Norwegian, Finnish and Swedish speakers – (97400)

Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of O2C processes.

Bachelor Degree;
Proficiency in Ducth; English Intermediate;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service;
Explain financial implications to Customers / Stakeholders and ensure their buy-in to expected behaviors.

Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Location: Linda-a-Velha

Fri, 14 Sep 2018 10:48:03 +0200

Portugal Lisbon

ADECCO RECURSOS HUMANOS
Less than 18.000 € gross / year
To negotiate
Accounts Payable
Language/ English, Finnish, Norwegian, Swedish

Vai al sito

Potrebbero interessarti

Customer Success Representative Italian and French... Our client is a multinational company operating in the services sector. In the Warsaw office (Poland). They support customers from different countries...
German Speaking Customer Support – (105176) Home of prehistoric temples, world class scuba diving, and rock formations that are famous around the world, Malta packs huge excitement and diversity...
Service Training and Quality Manager – Call ... Service Training and Quality Manager – Call Centre Luton, England £35-40k per annum relocation assistance Essential Citeria: Fluen...
FRENCH Customer Experience Specialist in Budapest ... Agoda is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for trave...