- Respond to first-line (Tier 1) questions and cases submitted via telephone or e-mail and register and control client cases in the case management system.
- Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards.
- Refer complex cases or questions that require follow-up to People Services Specialists (Tier 2) or management and communicate effectively with requestor.
- Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
- Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
- Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.
- Update systems with straightforward data entry requests, focusing on efficiency and quality processing.
- Assist on projects when assigned
- Experience in a customer service environment
- Strong customer focus and problem solving skills: Proposes ideas and alternatives to resolve issues, responds in a positive manner to questions; employs courtesy and tact in all customer exchanges
- Communicative and collaborative: Strong interpersonal communication skills and confidence to effectively work with all levels of the organization
- Ability to interpret and apply HR policies and procedures
- Flexible and stress resistant: The ability to multitask and structure the workload
- Fluent in English language, both written and verbally is required
- Fluent in French language, both written and verbally is required
- private medical care
- home office
- flexible working hours
- modern office
Wed, 09 Jan 2019 15:33:25 +0100
Randstad Polska Sp. z o.o.
Language/ English, French
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.