People Representative with French – (103127)

  •  Respond to first-line (Tier 1) questions and cases submitted via telephone or e-mail and register and control client cases in the case management system.
  • Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards.
  • Refer complex cases or questions that require follow-up to People Services Specialists (Tier 2) or management and communicate effectively with requestor.
  • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
  • Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.
  • Update systems with straightforward data entry requests, focusing on efficiency and quality processing.
  • Assist on projects when assigned
  • Experience in a customer service environment 
  • Strong customer focus and problem solving skills: Proposes ideas and alternatives to resolve issues, responds in a positive manner to questions; employs courtesy and tact in all customer exchanges
  • Communicative and collaborative: Strong interpersonal communication skills and confidence to effectively work with all levels of the organization
  • Ability to interpret and apply HR policies and procedures  
  • Flexible and stress resistant: The ability to multitask and structure the workload  
  • Fluent in English language, both written and verbally is required 
  • Fluent in French language, both written and verbally is required
  • private medical care
  • home office
  • flexible working hours
  • modern office

Wed, 09 Jan 2019 15:33:25 +0100

Poland Mazowieckie

Randstad Polska Sp. z o.o.
To negotiate
Permanent
Human Resources
Language/ English, French

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