The role
As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment.
You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism.
Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
Who you are
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent English plus native proficiency in Swedish.
With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role.
irst Class communication and soft skills, both oral and written in one core language and English.
Excellent analytical skills.
Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP.
Proficient in RG procedures and processes.
Familiarity of RG triggers and consequences.
High social awareness.
Commercial appreciation and understanding.
Team player.
What we offer
We are team workers and cross functional collaborators – we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development – we encourage innovation and 'getting involved' – we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
Tue, 05 Feb 2019 10:43:37 +0100
Gaming Innovation Group
Permanent
Customer Service
Language/ English, Swedish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
