Polish Automotive Customer Advisor – (103484)

Automotive Customer Advisor in Bucharest

Are you good at finding solutions to problems as they arise and do you know how to effectively communicate with people who are in stressful situations? Would you like to make a real difference to customers and their experiences? Is challenge and variation something that you look for in a job? In that case, this opportunity might be the perfect fit for you! 

About our client

Our client is an internationally operating business services company, providing services in over ten industries, varying from e.g. consumer electronics to healthcare services and tourism. They are present in over 125 locations worldwide and provide outsourcing services to many world-famous brands and Fortune 500 companies. 

About the position

As an Automotive Customer Advisor you will be involved in inbound customer calls varying from arranging emergency services to helping drivers find their way to an important meeting or their holiday destination. To do this you will be trained to use some of the most advanced technology available.

Your responsibilities include:

  • Effectively answering all types of customer calls including emergency and non-emergency calls, general enquiries and other service calls
  • Analysing the information received from the caller, using accurate decision-making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient
  • When an emergency incident occurs you must take into account the health and safety requirements of drivers and their passengers and coordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country
  • Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences
  • Remaining up-to-date on operations and systems understanding to enable great customer service and taking responsibility for ensuring all documentation is precise and accurate

Requirements

  • Trilingual
    • Native or fluent Polish speaker
    • High level of English
    • Fluency in third language
  • Experience working in a similar fast paced environment
  • The sensitivity and professionalism to effectively manage pressurized situations
  • Previous contact centre experience is preferred but is not essential
  • Confident PC user

Benefits

  • Fulltime contract with fixed salary
  • Relocation Package 
    • One week of paid hotel accommodation
    • Reimbursement for flight ticket
    • Assistance in finding permanent housing
  • Two weeks of paid training in order to fully prepare you for the position
  • The opportunity to grow professionally within a world-renowned company close to London
  • A diverse and challenging job in an international, tight-knit work environment

 

Are you interested in this position and would you like to work in Bucharest?

Apply today by sending us your English CV! 

Wed, 16 Jan 2019 17:48:00 +0100

Romania Bucharest

Multilingual Jobs Worldwide
18.000 € – 24.000 € gross / year
To negotiate
Customer Service
Language/ English

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