- Handle end user calls and web queries
- Act as the first point of contact for the customer
- Precise administration
- Act as a primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing case
- Fluency in English and Polish
- Basic Customer service skills
- Interest in IT
- Fresh graduates are also welcome
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team| Good Analytical & Coordination skills are essential Excellent Soft skill, Communications skills(Voice & Email) to handle |global customers Strong keyboard skills
- Ability to perform in adverse situations
- Basic understanding of Computers and Trouble shooting skills required
Advantage:
- Troubleshooting skills on desktop and shrink-wrapped| applications(MS office, Adobe etc.)
- Troubleshooting skills on VPN connectivity, dial up , wireless routers|
- Knowledge/exposure on ticketing tools like Service Now, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc.
- Dynamic Nordic team, good atmosphere
- General Foundation, training, Process Foundation Training
- Chance to be part of a rapidly expanding organization
- Easy to access location and modern office building
- Competitive salary plus benefits
- Reimbursable language courses
- Team events, company events
- High value awards and recognitions, annual bonus for top performers
Thu, 08 Nov 2018 15:51:10 +0100
Hungary Budapest
Talentuno
Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ English, Polish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
