Polish-English Speaking Service Desk Agent – (100328)

  • Handle end user calls and web queries
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as a primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing case
  • Fluency in English and Polish
  • Basic Customer service skills
  • Interest in IT
  • Fresh graduates are also welcome
  • Good interpersonal and communication skills
  • Customer service orientation and ability to work in a team| Good Analytical & Coordination skills are essential Excellent Soft skill, Communications skills(Voice & Email) to handle |global customers Strong keyboard skills
  • Ability to perform in adverse situations
  • Basic understanding of Computers and Trouble shooting skills required

Advantage:

  • Troubleshooting skills on desktop and shrink-wrapped| applications(MS office, Adobe etc.)
  • Troubleshooting skills on VPN connectivity, dial up , wireless routers|
  • Knowledge/exposure on ticketing tools like Service Now, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc.
  • Dynamic Nordic team, good atmosphere
  • General Foundation, training, Process Foundation Training
  • Chance to be part of a rapidly expanding organization
  • Easy to access location and modern office building
  • Competitive salary plus benefits
  • Reimbursable language courses
  • Team events, company events
  • High value awards and recognitions, annual bonus for top performers

Thu, 08 Nov 2018 15:51:10 +0100

Hungary Budapest

Talentuno
Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ English, Polish

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