Premium Technical Support Representative Lenovo FR/UK – (106669)

Helping customers achieve their innovation and technology destination. That’s what Lenovo sets out to do. Lenovo redefines how we connect. With each other. And with technology itself. An example? How about a dual display laptop that boasts an E ink screen that transforms into a customizable, multilanguage keyboard, digital paper for taking notes/sketching, and e-reader? Different is better! But despite all the clever technology that powers Lenovo products, sometimes customers are faced with challenges they can’t easily overcome themselves. This is when you swoop in to save the day.

As our Premium Technical Support Representative Lenovo

you help customers solve all their Lenovo issues. Comprehensibly and quickly. In most cases, that boils down to coaching customers who are roadblocked due to a lack of understanding of product features. What did they miss? And how can they enjoy their product’s full potential? At times, you have to delve deeper under the hood. E.g. when the symptoms indicate a potential hardware fault. For whatever reason a customer contacts us, it’s up to you as our Premium Technical Support Representative Lenovo to reinstill trust in the brand, through a mixture of practical advice and inspiring brand ambassadorship.

That also means you should be able to assess how an issue impacts the customer and gauge their level of technical understanding. What is his or her mood? How does the issue affect their work or personal life? You will proactively manage customer satisfaction. And yes, that might entail dealing with people who are stressed out and unhappy. Situations you don’t shy away from but embrace. Because marketing research shows that customers whose issues have been well and truly solved are bigger brand advocates than customers who have a first-time-right experience! It should go without saying that you’ll share insights and solutions with your colleagues, which empowers the team to serve future customers even better. 

Who would we welcome most?

You! That is, if you’re in love with innovative tech and eager to provide outstanding customer service, all day, every day. For this role, it’s imperative that you can think beyond the technical issue at hand. E.g. by adopting a customer perspective and transcending from a troubleshooter into a trusted advisor. Although experience in similar roles is a plus, we value your client-driven mindset, technological agility and willingness to learn above whatever brands you list on your resume. So wow us with your tech forum posts. If you can demonstrate client-driven credentials, you’re welcome aboard! 

Specs that no Premium Technical Support Representative Lenovo can do without

  • You operate at bachelor’s level, previous experience in similar roles is an asset
  • Advanced hardware and software knowledge, affinity with Lenovo devices is a plus
  • Analytical prowess, a ‘glass half full mentality’ and strong (!) communication skills
  • You’re okay with a ten-day training program (especially because we’ll pay you to attend)

How we value our Premium Technical Support Representative Lenovo?

By offering you a forward-thinking job experience. In an attractive office building, with colleagues that can teach you a lot (and vice versa), plus benefits that befit an organization with 300,000 employees. But also an organization that feels like a family business, where you can find yourself making water cooler conversation with a suit who turns out to be an intern. And with a guy in a hoodie and sneakers who turns out to be upper management. Want to find out who’s who? And what we can offer you as Premium Technical Support Representative Lenovo (hint: development opportunities, a fair salary and modern tools)?

Wed, 13 Mar 2019 15:00:02 +0100

Netherlands

Teleperformance

Temporary
IT Helpdesk
Language/ English, French

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